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Terms & Conditions

Customer Care

Copyright: After the purchase, we are still the owner of all intellectual property rights, particularly design rights and copyrights, concerning our products.

Complaints: In case you wish to complain about products purchased from us, please contact our customer service.

Wrong products : If we have delivered the incorrect products, please contact our customer service. You are not responsible for costs associated with the return of the products.

Product Care

Please note that like all handmade products , the jewellery you purchased is delicate and fragile , so please handle with care.

We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewellery  to achala.handcrafted@gmail.com to discuss options.

Due to the nature of the materials we are using the final product you will receive may slightly differ from what you see in the photo.

Privacy & Safety

We really value your privacy and by no means we will ever use your private information for purposes other than the purchase or shipping purposes.

We receive, collect and store any information you enter on our website or  provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: achala.handcrafted@gmail.com

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us or send us mail to: achala.handcrafted@gmail.com

Wholesale Inquiries

For Wholesale Inquiries  

Contact us via email 

achala.handcrafted@gnail.com

Payment Methods

- CASH on delivery

- BANK TRANSFER

- CREDIT or DEBIT CARDS

Payment Methods
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